Is this Helen hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Helen hotel?

Check-in time for Helen hotel starts counting from 3:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Helen hotel have a swimming pool?

Yes, this Helen hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Helen hotel?

Best-rates for the Helen hotel starts from $134 per night with includes Guest Services, Air Conditioner, Pool, Designated Smoking Area, Security/Safety, Business Services, Sports/Activities, Fireplace/Heating, Internet, Wheelchair Accessible, Parking, Oceanfront, View, Private Pool, Ocean View, Balcony/Terrace, Accessibility, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Helen hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Helen hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Helen hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Helen hotel?

Based on the information reported by the owner or manager, the Helen hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Helen hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SureStay Hotel by Best Western Helen Downtown | Hotel in Helen

| 8.5 (1128 Reviews) | 3 Bathrooms 16 Guests

Helen Hotel | SureStay Hotel by Best Western Helen Downtown

Hotel in Helen

Located in the heart of a German alpine-inspired, this motel features a continental breakfast and heated outdoor pool. The Chattahoochee River is 10 minutes’ walk away. A small refrigerator, microwave, and cable TV are included in all rooms at Best Western. Select rooms include a spa bath as well. Free property-wide WiFi allows guests to stay in touch with friends and family between hikes through nearby Unicoi State Park 3 miles away. Free on-site parking and vending machines are available. Chattahoochee National Forest and Yonah Mountain, also known as Bear Mountain, are within 8 miles from the property. Yonah Mountain Vineyards are 4 miles away.

SureStay Hotel by Best Western Helen Downtown is located in Helen.

This 57 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wheelchair Accessible, Parking, Oceanfront, and several others. This is a 3 star rated property and has over 1128 reviews with the average score of 8.5 . Coming to Helen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 57 Bedrooms Hotel if you want to learn more about this place in Helen. These details are authentic, as they are provided by our partner, booking.com.

This SureStay Hotel by Best Western Helen Downtown in Helen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “SureStay Hotel by Best Western Helen Downtown”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Private Pool

Ocean View

Balcony/Terrace

Oceanfront

Accessibility

Security/Safety

Business Services

Sports/Activities

Fireplace/Heating

Guest Services

Child Friendly

Internet

Facility Overview

Breakfast

Snack bar

Parking

Parking on site

Parking

Free parking

Activities

Golf course (within 2 miles)

Hiking

Indoor pool (year-round)

Indoor pool

General

Facilities for disabled guests

Air conditioning

Smoke-free property

Convenience store on site

Wifi in all areas

Designated smoking area

Family rooms

Heating

Non-smoking rooms

Guest Services

Daily housekeeping

24-hour front desk

Meeting/Banquet facilities

Invoice provided

Internet

Wifi

Internet

Free Wifi

Outdoors

Outdoor furniture

Terrace

Garden

Security/Safety

Key card access

Fire extinguishers

Smoke alarms

CCTV in common areas

Linens, towels, and laundry washed in accordance with local authority guidelines

Use of cleaning chemicals that are effective against coronavirus

Guests have the option to cancel any cleaning services for their accommodation during their stay

Guest accommodation disinfected between stays

All plates, cutlery, glasses, and other tableware sanitized

Food can be delivered to guest accommodation

Shared stationery (e.g. printed menus, magazines, pens, paper) removed

Hand sanitizer in guest accommodation and common areas

Staff follow all safety protocols as directed by local authorities

First aid kits available

Cashless payment available

Spa

Swimming pool

Heated pool

Beach chairs/Loungers

Policies

Check-in

The minimum age for check-in is 21

Cancellation policy

Non refundable

Payment Policy

Credit card required

Pet Policy

Pets are not allowed

Guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:

8.09

Location:

9.41

Staff:

8.93

Facilities:

8.28

Comfort:

8.57

Cleanliness:

8.55

Michael

Nov 5, 2025 08:00:00 AM

Review Score: 8

USA

Reviewer Type: Couple

Travel Purpose: leisure

Positive: Great location. Friendly staff, clean rooms that have been recently updated.

Negative: Better sound proofing between rooms especially the room connecting doors. The coffee makers that were listed as being in the room have been removed. The hotel does have coffee available 24/7 in the lobby, it would be more convenient if they would also provide a carafe/thermos so that you don't have to make multiple trips back for more coffee, especially during winter.

See All Reviews

Room Arrangement

Room Info	Facilities
King Room -Non-Smoking Room Type: Double Room Size: 30 m² 1 King bed(s) Bed	Internet Internet facilities Bathroom Hairdryer Kitchen Refrigerator, Microwave General Interconnecting room(s) available, Ironing facilities Services Wake-up service
Double Room with Two Double Beds - Non-Smoking Room Type: Quad Room Size: 30 m² 2 Full bed(s) Bed	Internet Internet facilities Bathroom Hairdryer Kitchen Refrigerator, Microwave General Interconnecting room(s) available, Ironing facilities Services Wake-up service
King Suite - Non-Smoking Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Internet Internet facilities Bathroom Hairdryer Kitchen Refrigerator, Microwave General Interconnecting room(s) available, Ironing facilities Services Wake-up service
King Suite with Spa Bath - Non-Smoking Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Hairdryer Kitchen Refrigerator, Microwave General Interconnecting room(s) available, Ironing facilities Living Area Fireplace Services Wake-up service
King Suite with Balcony, Spa Bath, Fireplace and Walk-In Shower - Non-Smoking Room Type: Double Room Size: 45 m² 1 King bed(s) Bed	Bathroom Hairdryer Outdoors Balcony Kitchen Refrigerator, Microwave General Interconnecting room(s) available, Ironing facilities Living Area Fireplace Services Wake-up service
Double Room with Two Double Beds - Mobility Accessible/Non-Smoking Room Type: Quad Room Size: 30 m² 2 Full bed(s) Bed	Bathroom Hairdryer Kitchen Refrigerator, Microwave General Interconnecting room(s) available, Ironing facilities Services Wake-up service

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Nightly rates from:

USD US $134

Price Details

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SureStay Hotel by Best Western Helen Downtown | Hotel in Helen

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Hotel in Helen

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Facility Overview

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Internet

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General

Services

Internet

Bathroom

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General

Services

Internet

Bathroom

Kitchen

General

Services

Bathroom

Kitchen

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Living Area

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