City Hotel Kaiserhof | Hotel in Saarbrücken

7.8 (64 Reviews) |  1 Bathroom
Am Staden Hotel | City Hotel Kaiserhof

Hotel in Am Staden, Saarbrücken

Hotel in Saarbrücken, near Saarbruecken Castle
Concierge services, express check-in, and express check-out are available at this smoke-free hotel. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance, and ATM/banking services are onsite.
City Hotel Kaiserhof offers 24 accommodations with hair dryers and blackout drapes/curtains. Each accommodation is individually furnished. Smart televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.


The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Guest Services
Child Friendly
Internet

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: 7:00 pm contactless check-in available early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
Check-out before 11:00 am contactless check-out available express check-out available late check-out subject to availability
Child Policy
Children are welcome. kids stay free! one child 4 years old or younger stays free when using existing bedding. rollaway/extra beds are available for eur 30.0 per day.
Payment Policy
Pet fee: eur 10 per pet, per stay service animals are exempt from fees rollaway bed fee: eur 30.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total pets pets allowed for an extra charge of eur 10 per pet, per stay service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Jan
Apr 12, 2025 03:27:44 PM
Review Score:   4
Summary: I paid to stay for 2 nights. Upon arrival you have to call the hotel, and you will receive then a code to open the key-holder, so you can get in. Upon arrival in the room, it turned out there was no working wifi. The lady whom I called suggested I to stand in front of other rooms to check whether it worked there. This was not the case, so no free wifi. The TV did not work. The toilet bowl was brownish. The water that came out of the tap and the shower was brown, only to turn normal after a while. Waste baskets were not emptied. Obviously the room had not been checked before I arrived. Maybe it was cleaned a few weeks back. After dinner I decided to stay with friends rather than in this room; I informed the hotel via the Expedia message service used before to contact them. The next day the manager said she was surprised of hese issues, and said she would do her best to get the second night refunded. This was done. But the first night, which I did not use, was not reimbursed. It was my second time using this hotel, but clearly also the last time.
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